Refund policy

Last updated: January 24, 2025


Return  and Refund Policy for Second-Hand Products

We(BestQmi, KVK: 94300186, registered at Sanne Windwei 12, 8582KP, Oudega, Netherlands) strive to provide our customers with high-quality second-hand luxury products and an exceptional shopping experience. To ensure transparency and fairness, we’ve outlined our return policy below, in accordance with Dutch law and EU consumer protection regulations.

1. Right of Withdrawal and Returns

For Customers in the European Union:
Under Dutch law, customers located within the European Union have the right to withdraw from their purchase within 14 days of receiving their order, without providing a reason. This period begins on the day you (or a third party you designate) receive the goods. To exercise this right, customers must notify us in writing via email or contact form within the 14-day period.

For Customers Outside the European Union:
Customers located outside the European Union are eligible for a refund only in cases where the issue is due to BestQmi.com's mistakes. This includes scenarios such as receiving an incorrect item. If you believe a mistake has occurred with your order, please contact us via email(contact@bestqmi.com) or contact form, providing details and any supporting documentation or images.

Please note for all customers:

  • Returned items must be in the same condition as when delivered, with original packaging and all tags intact.
  • We do not accept returns for goods that have been altered, damaged, or show signs of use, including the removal of tags.
  • The tag must remain attached to the item. If the tag is removed, the return will not be accepted.

2. Conditions for Return

Returned items will be evaluated based on their condition upon receipt. Please ensure the following when returning an item:

  • No signs of wear, use, or alteration.
  • Original packaging and tags must be intact.
  • No damage to the product, including the absence of scratches, stains, or other alterations.

In the event that the item is returned in a condition that violates these requirements, we reserve the right to refuse the refund.

3. Return Shipping and Responsibility

  • Return shipping is the responsibility of the customer. We recommend using a tracked and insured shipping method to avoid damage or loss during return shipping.
  • Any damage or loss during return shipping is the customer’s responsibility. If the item is damaged or lost during return shipping, we cannot accept the return, and the refund will not be processed.
  • If the returned item is damaged or lost during return shipping, the customer will be liable for any associated costs. The product may not be eligible for a refund, and we may charge for repairs or restoration costs.

4. Return Approval Process

  • Once we receive the returned item, we will inspect it for any signs of damage, use, or alteration.
  • If the item meets our return conditions, we will proceed with the refund. If the item does not meet the conditions, we will notify you and offer the following options:
    • Return the item back to you at your expense.
    • If applicable, we may offer a discount or partial refund based on the condition of the item.

We record a video of the product before packaging for delivery, which serves as evidence of the item’s condition at the time of shipping. This is to protect both parties in case of a dispute regarding the item’s condition.

5. Dispute Resolution and Conflict Resolution

In the event of a dispute regarding the return of an item, we commit to resolving it in a fair and transparent manner. Our steps for resolving conflicts include:

  • Contact us directly through email or our customer support form. We will acknowledge your complaint within 2 business days and aim to resolve it within 7 business days.
  • If a resolution cannot be reached through direct communication, we will offer mediation through an independent body, in compliance with EU dispute resolution regulations.
  • You may also contact the Dutch Consumer Authority (ACM) for assistance if you feel your consumer rights have been violated.

6. Non-Returnable Items

The following items cannot be returned or refunded under any circumstances:

  • Items that have been altered, damaged, or used in any way (including the removal of tags).
  • Items that are deemed unsuitable for return for hygiene reasons, including any items that have been opened or used.

7. Refund Process

Once a return is approved, refunds will be processed to the original payment method. Refunds may take up to 14 days to appear in your account, depending on your bank or payment provider.

By completing your purchase, you agree to the terms outlined above. We reserve the right to update this policy as needed in accordance with Dutch law.

For any questions or further assistance regarding your return, please do not hesitate to contact our customer service team via contact@bestqmi.com